Corporate Governance

Integrity & Governance

PUSPAKOM commits to maintaining a high standard of integrity and governance in the conduct of its businesses and operations. As the sole authorised vehicle inspection service provider appointed by the Ministry of Transport of Malaysia, we pledge to promote a culture of transparency, fairness and accountability by conducting inspection activities in accordance with the relevant laws, procedures and policies.

To demonstrate this standard, PUSPAKOM has signed a Memorandum of Understanding (MOU) with the Malaysian Anti-Corruption Commission (MACC), established a Corporate Integrity Pledge (CIP), and developed an Anti-Bribery Policy and Whistleblowing Policy as avenues for employees, customers, vendors, contractors, suppliers, consultants, distributors and other third parties to report any suspected wrongdoing or improper conduct.

Framework

PUSPAKOM Integrity & Compliance Framework (PICF) 2021–2024

PICF is one of PUSPAKOM’s efforts to uphold the Government’s aspiration to promote a culture of integrity. It is in line with Section 17A (Corporate Liability for Corruption Offences) of the MACC Act 2009 (Amendment 2018) and the Adequate Procedures, and incorporates the Principles of T.R.U.S.T. PICF serves as the main reference for PUSPAKOM’s action plan, initiatives and guidelines to prevent corruption, abuse of power and integrity issues.

Objectives

MOU

Memorandum of Understanding (MOU)

The MOU with Malaysian Anti-Corruption Commission was executed in 2011 with the aim to curb corruption activity among its employees and external parties. This MOU set forth the points of co-operation between PUSPAKOM and MACC to combat any illegal and unethical conducts in the inspection activities as well as to improve the perception of community/public towards integrity culture within PUSPAKOM.

cip

Corporate Integrity Pledge (CIP)

In the effort to fight against the risk of corruption and integrity, PUSPAKOM continues to engage with MACC by signing a Corporate Integrity Pledge on 9 March 2015. The signing of CIP has marked another milestone for PUSPAKOM to consistently and continuously collaborate with MACC in preventing and managing corruption risk. Under the CIP, PUSPAKOM hereby pledges:

Not to be involved in any illegal or unethical activities involving corruption as set under PUSPAKOM Code of Etiquette and Business Practices and any relevant laws and acts, not limited to Malaysian Anti-Corruption Commission Act 2009 or Penal Code.
To uphold the Anti-Corruption Principles of Corporate Bodies Malaysia in conducting its business activities.
To create a business environment that is free from corruption.
Will not engage in any business practices or activities that could encourage its employees, representatives or agents to do any illegal or unethical activities.
To take stern action against any parties for any conducts that can tarnish the integrity and image of PUSPAKOM.

In December 2022, PUSPAKOM has completed the implementation of Corporate Integrity System Malaysia (CISM) Value Chain (CIP Version 2.0) by developing and implementing 7 CISM initiatives which instil ethical values and anti-corruption elements in the culture of PUSPAKOM businesses and activities.

The certification of the implementation of CIP Version 2.0 can be referred to Certificate of Participation Corporate Integrity System Malaysia (CISM) Program.

Zero Tolerance

Anti-Bribery Policy

PUSPAKOM applies zero tolerance to all elements related to bribery, corruption, abuse of power and misappropriation. This policy reflects our commitment to integrity and to promoting a culture of transparency, openness, honesty and ethical conduct in our operations and business activities.

It provides principles, guidelines and requirements on how to deal with bribery and corrupt practices that may arise in daily business and operations, and applies to all management and employees as well as all vendors, contractors, suppliers, distributors, consultants and other third parties who carry out work or services for or on behalf of PUSPAKOM — including customers and their representatives.

Protected Disclosure

Whistleblowing Procedure

PUSPAKOM has established a Whistleblowing Procedure to provide an avenue for employees, customers and their representatives, vendors, contractors, suppliers, distributors, consultants and other third parties to disclose or report any wrongdoing, malpractice, corruption, illegal or unethical activities that are against PUSPAKOM’s business practices and conduct.

Your protection. Reasonable steps are taken to maintain the confidentiality of the person making a disclosure. Whistleblowers are protected under the Whistleblower Protection Act 2010, and PUSPAKOM assures protection from retaliation or any adverse action — provided the disclosure is made in good faith and based on facts and evidence. A thorough investigation is initiated immediately upon receiving the information.

What you can report

How to Report

In our 2023 customer survey, a significant 93% of respondents expressed confidence in our whistleblowing channels.

Email whistleblowing@drb-hicom.com Call 1-800-88-2005

By Post Group Internal Audit & Integrity Division, Level 5, Wisma DRB-HICOM, No. 2, Jalan Usahawan U1/8, Seksyen U1, 40150 Shah Alam, Selangor, Malaysia.

Drop Box Whistleblowing Box located at Level 1 and Level 5 of Wisma DRB-HICOM.

Documents & References

PDF Anti-Bribery Policy (EN) PDF PICF Handbook (BM) PDF Whistleblowing Brochure (BI)